Contact Us

Need help with a home product or an existing order? The Havonelia customer support team can assist with product questions, order updates, shipping information, returns, payments, privacy-related requests, and other store-related concerns.

Customer support for Havonelia is provided by our customer service team.

Email: service@havonelia.com

When contacting us about an existing purchase, please include your order number and the email address used at checkout. This will help our team locate your order and assist you more efficiently.

If your order arrives damaged, defective, incomplete, or incorrect, please include clear photos or videos showing the item, packaging, and shipping label where applicable.

Please contact us before returning any item. Our customer support team will review your request and provide the appropriate return instructions.

We aim to respond to all customer inquiries within 1–2 business days. Requests involving shipping carriers, payment providers, order investigations, or other matters may require additional review time.

Contact Phone Number: +1 (951) 631-8110

Hotline Service Hours: PDT 9 AM–6 PM

Havonelia is operated by Media Active Technologies Limited.

Address: 8/F, China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong

Email: service@havonelia.com